Your privacy matters to de9999. This Privacy Policy explains what personal data we collect from players in Bangladesh, why we collect it, how it is stored and protected, who it may be shared with, and what rights you hold over your own information. We handle all player data with care and in accordance with internationally recognised data protection principles.
Important: This Privacy Policy applies to all users of the de9999 platform, including registered players and visitors browsing the site without an account. By using de9999, you acknowledge that you have read and understood this policy. de9999 reserves the right to update this policy at any time. The date of the most recent revision is shown in the hero section above. Continued use of de9999 after any update constitutes acceptance of the revised policy.
Here is a plain-English summary of the key privacy principles that govern how de9999 handles your personal data.
All data exchanged between your browser or mobile device and the de9999 platform is transmitted over SSL/TLS encrypted connections. This means your login credentials, payment details, and personal information are protected in transit and cannot be intercepted by unauthorised parties.
de9999 only collects personal data that is necessary for the purposes described in this policy. We do not collect data that we do not need. Where processing is based on your consent, you have the right to withdraw that consent at any time by contacting our support team at [email protected].
de9999 does not sell, rent, or trade your personal data to advertisers, data brokers, or any third party for their own commercial use. Data shared with third-party service providers is strictly limited to what is required for them to perform their contracted function on behalf of de9999.
When you deposit or withdraw using bKash, Nagad, Rocket, or Upay, your mobile number and wallet transaction reference are processed solely for payment verification purposes. de9999 does not store your full mobile wallet PIN or authentication credentials at any point.
de9999 uses cookies and similar tracking technologies to maintain your login session, remember your preferences, analyse platform performance, and deliver relevant content. You can manage cookie preferences through your browser settings. Disabling essential cookies may affect platform functionality.
You will only receive promotional emails, SMS messages, or in-platform notifications from de9999 if you have opted in to marketing communications during registration or via your account settings. You may opt out at any time by updating your preferences in your account or by contacting [email protected].
de9999 collects personal data from players through several channels: directly when you register an account or contact support, automatically when you use the platform, and from third-party service providers involved in payment processing and identity verification. The categories of personal data we collect are described below.
When you create a de9999 account, we collect the following information:
As part of our Know Your Customer (KYC) process, de9999 may request copies of identity documents including your National Identity Card (NID), passport, driving licence, or a recent utility bill showing your address. These documents are used solely for the purpose of verifying your identity and age and are stored securely in an access-controlled environment.
When you make a deposit or request a withdrawal, de9999 collects transaction-related data including your payment method type (bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, BRAC Bank), transaction reference numbers, transaction amounts in BDT, and timestamps. de9999 does not store full card numbers, CVV codes, or mobile wallet PINs. Card payments are processed through PCI-DSS compliant third-party payment gateways.
de9999 automatically collects data about how you interact with the platform, including:
This data is used for security monitoring, fraud prevention, responsible gaming analysis, and platform performance optimisation. It is not used to build advertising profiles for external marketing purposes.
If you contact de9999 support via email, live chat, or any other channel, we retain a record of that communication including the content of your message, the date and time, and any resolution actions taken. This data is used to manage your support request and to improve the quality of our customer service.
| Data Category | Examples | Purpose |
|---|---|---|
| Account Data | Name, email, mobile number, date of birth | Account creation, age verification, login |
| KYC Documents | NID, passport, utility bill | Identity and age verification, fraud prevention |
| Payment Data | Transaction references, method type, BDT amounts | Deposit and withdrawal processing |
| Usage Data | IP address, device info, session logs, game history | Security, responsible gaming, performance |
| Communications | Support chat transcripts, email exchanges | Customer service management |
de9999 processes your personal data only for legitimate, specified purposes. We do not use your data in ways that are incompatible with the purposes for which it was collected. The primary purposes for which de9999 processes personal data are set out below.
The most fundamental use of your personal data is to provide the de9999 service to you. This includes creating and managing your account, processing your deposits and withdrawals in BDT, granting you access to casino games, sports betting markets including cricket BPL and T20 fixtures, and live dealer games, and communicating important account-related information to you.
de9999 is an 18+ platform. We use the personal data you provide — and, where necessary, the KYC documents you submit — to confirm that you meet the minimum age requirement before granting full access to real-money gaming features. This processing is a legal and operational necessity and cannot be waived.
de9999 uses automated and manual analysis of account and transaction data to detect and prevent fraudulent activity, money laundering, bonus abuse, match-fixing participation, and other prohibited conduct. This analysis may involve reviewing your betting patterns, deposit and withdrawal frequency, device fingerprinting data, and IP address history. Where suspicious activity is detected, your account may be flagged for manual review, temporarily restricted, or closed.
As part of de9999's commitment to responsible gambling, we analyse player behaviour patterns — including session length, deposit frequency, loss chasing indicators, and self-exclusion history — to identify players who may be experiencing gambling-related harm. Where such indicators are present, de9999 may proactively reach out to offer support tools or enforce account restrictions in the player's interest.
de9999 may be required by applicable laws, court orders, or regulatory instructions to process, disclose, or retain certain categories of personal data. In such cases, data processing is carried out on the basis of legal obligation and takes precedence over any conflicting user preference.
With your prior consent, de9999 may use your email address and mobile number to send you information about promotions, bonuses, new game releases, cricket betting specials, and seasonal offers relevant to the Bangladesh market (such as Eid, Pohela Boishakh, or BPL season promotions). You may withdraw your consent at any time by adjusting your account notification settings or by emailing [email protected].
Aggregated and anonymised usage data is used by de9999 to analyse platform performance, identify technical issues, improve game loading speeds, and enhance the overall user experience for players accessing de9999 from Dhaka, Chittagong, Sylhet, and other locations across Bangladesh.
de9999 uses cookies — small text files stored on your device — and similar tracking technologies such as web beacons and local storage objects. These technologies enable core platform functionality and help us understand how the platform is used.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Maintain your login session, remember your language preference, enable secure checkout for deposits | Session / up to 30 days |
| Functional Cookies | Remember your game preferences, favourite sports markets, and display settings | Up to 12 months |
| Analytics Cookies | Measure page views, session duration, and platform navigation patterns to improve performance | Up to 24 months |
| Security Cookies | Support fraud detection and account protection by identifying unusual login patterns | Session / up to 90 days |
You can control and delete cookies through your browser settings. Most modern browsers allow you to block all cookies, accept only first-party cookies, or be notified before a cookie is set. Please note that disabling essential cookies will prevent you from logging in to your de9999 account and will impair core platform functionality. Disabling analytics or functional cookies will not affect your ability to play games or make transactions.
de9999 does not permit third-party advertising networks to place tracking cookies on the platform for their own targeting purposes. Analytics tools used by de9999 are configured to anonymise IP addresses where possible and are operated under data processing agreements that restrict the use of collected data to de9999's specified purposes only.
de9999 does not sell your personal data to any third party. We may share specific categories of personal data with carefully selected service providers who assist us in operating the platform. All third-party data processors are bound by contractual obligations that restrict them from using your data for any purpose other than the specific service they provide to de9999.
To process your BDT deposits and withdrawals, de9999 shares relevant transaction data with payment service providers including bKash, Nagad, Rocket, Upay, and the card processing gateways that handle Visa and Mastercard transactions. These providers receive only the minimum data necessary to execute and verify your transaction.
de9999 may use third-party KYC and identity verification services to validate the documents you submit. These services process your identity data under strict contractual and technical data security obligations and are not permitted to retain your documents beyond the verification window.
Games on the de9999 platform are supplied by third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive anonymised session data necessary to render games within your browser. They do not receive your full account profile, payment details, or identity documents.
de9999 may disclose personal data to government authorities, law enforcement agencies, or courts if required to do so by applicable law, by a valid legal order, or where such disclosure is necessary to protect the rights, property, or safety of de9999, its players, or the public. de9999 will notify affected players of such disclosure where permitted by law to do so.
No Data Sales: de9999 has never sold player personal data and has no intention of doing so. Any third party receiving data from de9999 does so solely as a processor acting under our instruction, not as an independent data controller with the right to use your information for their own purposes.
de9999 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. The following safeguards are in place across the de9999 platform.
While de9999 takes all reasonable precautions to protect your personal data, no online platform can guarantee absolute security against all possible threats. In the event of a data breach that is likely to result in a significant risk to affected players, de9999 will take appropriate action to contain the breach and notify affected players in a timely manner.
If you believe your de9999 account has been accessed without your authorisation, you must contact [email protected] immediately so that we can take steps to secure your account.
de9999 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable laws and regulations. The following general retention periods apply:
| Data Category | Retention Period | Rationale |
|---|---|---|
| Account & registration data | Duration of account + 5 years after closure | Legal and audit obligations |
| KYC identity documents | Duration of account + 5 years after closure | Anti-money laundering compliance |
| Financial transaction records | 7 years from transaction date | Financial record-keeping obligations |
| Betting & gaming history | Duration of account + 3 years after closure | Dispute resolution, responsible gaming |
| Support communications | 3 years from last interaction | Customer service quality and disputes |
| Analytics & usage data | Up to 24 months (anonymised after 6 months) | Platform performance analysis |
When the applicable retention period expires, personal data is either securely deleted or anonymised so that it can no longer be linked to any identifiable individual. Anonymised data may be retained indefinitely for aggregate statistical analysis.
If you request deletion of your account and personal data (see Your Privacy Rights below), de9999 will action that request subject to any overriding legal retention obligations. Data that must be retained for legal or regulatory reasons will be held in a restricted-access archive for the minimum period required and then deleted.
de9999 respects your rights over your personal data. The following rights are available to all registered players. To exercise any of these rights, please contact de9999 at [email protected] with a clear description of your request and sufficient information to allow us to verify your identity.
You have the right to request a copy of the personal data that de9999 holds about you. We will provide this information in a structured, readable format within a reasonable timeframe following verification of your identity.
If any personal data held by de9999 is inaccurate or incomplete, you have the right to request that it be corrected. Minor account details such as your email address or mobile number can often be updated directly from within your de9999 account settings.
You may request that de9999 delete your personal data. We will action such requests where there is no overriding legal obligation requiring us to retain the data. Please note that certain financial and identity records must be retained for the periods set out in the Data Retention section above, and deletion requests cannot override those obligations.
In certain circumstances you may request that de9999 restrict the processing of your personal data — for example, while a dispute about the accuracy of your data is being resolved.
You have an unconditional right to object to de9999 using your personal data for direct marketing purposes. You may opt out of all marketing communications at any time by updating your notification preferences in your account settings or by emailing [email protected]. Opting out of marketing does not affect your ability to receive essential account-related communications.
Where your data is processed on the basis of your consent or for the performance of a contract, you may request that de9999 provide you with a machine-readable copy of that data, or transfer it directly to another service provider where technically feasible.
How to Exercise Your Rights: Submit your privacy request in writing to [email protected]. Include your registered email address, a description of your request, and a copy of a valid identity document for verification. de9999 will acknowledge receipt of your request and provide a substantive response within a reasonable timeframe.
de9999 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable laws, or the services we offer. When we make material changes to this policy, we will update the "Last Updated" date shown in the hero section at the top of this page. Where a change is significant, we may also notify registered players via their registered email address, though this is a courtesy rather than an obligation.
Your continued use of the de9999 platform after any update to this Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the updated policy, you should cease using de9999 and may request account closure by contacting our support team.
de9999 is strictly an 18+ platform and does not knowingly collect personal data from individuals under 18 years of age. If we become aware that personal data has been submitted by or on behalf of a person under 18, that data will be deleted and the associated account will be closed immediately. If you believe a minor has registered a de9999 account, please notify us immediately at [email protected].
The de9999 platform may contain references to third-party game providers and payment partners. This Privacy Policy applies solely to data processed by de9999. de9999 is not responsible for the privacy practices of third-party game providers, payment gateways, or any other external service whose interface may be accessed through the de9999 platform. Players are encouraged to review the privacy policies of any third-party services they interact with.
If you have any questions, concerns, or complaints about how de9999 handles your personal data, or if you wish to exercise any of your privacy rights as described in this policy, please contact the de9999 privacy team at:
Email: [email protected]
Response Language: English
Operating Hours: 24/7, Bangladesh Standard Time (BST, UTC+6)
Now that you understand how de9999 protects your data, explore our full range of games and sports betting markets — all available in BDT with instant deposits via bKash, Nagad, and Rocket.